Frequently Asked Questions

  • Do you provide software and does it charge any extra cost?

Yes we provide software for the machine and don't charge any extra cost.

  • Does the company offer any discounts for multiple unit purchases?

Yes, the company offers discounts for multiple unit purchases or larger orders.To stay with the newest discount and promotions please contact sales team for details.

  • How quickly can the devices be shipped?

The order can be shipped the next day after payment.

  • How will my delivery be shipped?

We primarily use DHL Express for shipping Ejointech products. However, customers can designate an alternative courier such as FedEx, UPS, TNT, or Amerax.

  • Does the machine work with worldwide carriers?

Yes,the machine works with worldwide carriers.

  •  What is your product warranty?

We provide 12 months warranty and free lifetime technical support.

  • Do you ship worldwide?

Yes we ship worldwide.

  • How long does my order will be arrived?

The delivery time depends on your location and the shipping method chosen. Typically, processing time takes 3-5 working days. For more specific information, please contact our customer service team.

  •  Do you provide support for the machines?

Yes,we provide free lifetime technical support for all of our customers.

  • Where can I download technical document and user manual?

Feel free to download from https://ejointech.shop/pages/download  or consult customer service for details.

  • How does the SIM switching work on the company's SMS gateway devices?

The company's SMS gateway devices support automatic or manual SIM switching, with a minimum online time of 2-3 minutes to switch to the next SIM slot.

  • Can the IP proxy hardware be used with a SIM bank located in Europe?

Yes, the IP proxy hardware can be placed in the USA, while the SIM bank can be located in Europe, allowing the user to switch SIM cards remotely and avoid roaming charges.

  • How does the SIM switching work on the company's SMS gateway devices?

The company's SMS gateway devices support automatic or manual SIM switching, with a minimum online time of 2-3 minutes to switch to the next SIM slot.

  • What is the maximum throughput of your SMS Gateway?

Our SMS Gateway can handle a maximum throughput of up to 5,000 SMS per hour per port.

  • Is the company the patent holder for the SMS gateway devices listed on its website?

Yes, the company is the patent holder for the SMS gateway devices listed on its website.

  • How can a single SIMBANK work with multiple Gateways?

A single SIMBANK can work with multiple Gateways, with the number of Gateways depending on the model and ports of the SIMBANK. For an IP proxy model with 128 ports, the SIMBANK can work with 8 units of 16 ports IP proxy routers.

  • Can the devices be connected to a PC and managed through a single interface?

Yes, the devices can be connected to a PC, and there is a single interface to manage all the SIM cards and the received OTP codes.

  • Do all the devices have SIM rotation capabilities?

No, not all the devices have SIM rotation capabilities. The models with a fixed number of SIM slots (e.g., 32 port 32 SIM, 64 port 64 SIM) do not have SIM rotation capabilities.

  • What is the ETMS software used for?

The ETMS software is used to centrally manage multiple devices remotely on the Cloud.

  • What is the Premium EIMS software?

The Premium EIMS software is a paid version that is designed for wholesale and retail SMS purposes, allowing integration with third-party systems or SMS suppliers/vendors.

  • What is the difference between an SMS Gateway and a SIMBank?

An SMS Gateway can send SMS messages directly from the SIM cards inserted into the device, without the need for a SIMBANK. A SIMBank is used to manage SIM cards remotely from the SMS Gateway, allowing the assignment of different SIM cards to different SMS Gateways.

  • Does the company offer any alternative to the SIMBANK solution?

Yes, the company also offers an eSIM device, which may eliminate the need for a SIMBANK for some applications.

  • Can I integrate your products with my own system or applications?

Yes, our products can be integrated with your own system or applications. We provide APIs for sending SMS from external applications and systems.