FAQ's and Help Center
What does an SMS gateway do?
An SMS Gateway enables a computer to send and receive SMS text messages to and from an SMS capable device over the global telecommunications network(normally to a mobile phone). The SMS Gateway translates the message sent, and makes it compatible for delivery over the network to be able to reach the recipient.
What's the difference between ACOM664L-64 and ACOM664-512?
ACOM664L-512 :It has 64 ports, each with 8 slots, totaling 512 cards. While only one card can be active per port at any given time, it can support up to 64 active cards concurrently. The 8 slots in each port can be dynamically switched for varied usage conditions.
ACOM664L-64 :It features 64 ports, each equipped with a single slot, enabling support for up to 64 cards to be active simultaneously.
Both support 64 sim work at same time,the difference lies in whether each port has multiple card slots that can switch between operations.
Are there any discounts for buying multiple?
Yes, the company offers discounts for multiple unit purchases or larger orders.To stay with the newest discount and promotions please contact sales team for details.
Does the machine work with worldwide carriers?
Yes,the machine works with worldwide carriers.
How does the SIM switching work on the multiple sim model like ACOM664L-512?
Ejointech support automatic or manual SIM switching, with a minimum online time of 2-3 minutes to switch to the next SIM slot.
How can we get the software and does it charge any extra cost?
Ejointech's devices use web-GUI-based software. After connecting the device and the computer to the same network, you can access the software by logging into the default IP address through a browser. Cloud-based remote login can also be configured.
There is no extra cost.
Do you provide support for the machines?
Ejointech provide free lifetime technical support for all of our customers.
Where can I get technical support or pre-sales service?
You can directly contact the following channels to arrange technical support or reach out to online customer service.
Email:sales@ejointech.com
Whatsapp:(+86) 186 8009 1963
Skype:ejointech.v
Telegram:@yyian
Can I integrate your products with my own system or applications?
Yes Ejointech provides APs to integrate with your own system or applications.
Download page :https://ejointech.shop/pages/download
How quickly can the devices be shipped?
The order can be shipped the next day after payment.In the case of large order volumes, the delivery time may be delayed 1-2 days.
How long does my order will be arrived?
3-7 days.
How long does it take to switch from the concurrent active sims to an inactive one if I use multiple sim model?
The recommended rotation by Ejointech is every 2 minutes. So spread that out over 8 slots/port and that's roughly 16 minutes.
Do all the devices have SIM rotation capabilities?
No, not all the devices have SIM rotation capabilities. The models with a fixed number of SIM slots (e.g., 32 port 32 SIM, 64 port 64 SIM) do not have SIM rotation capabilities.In the 1:1 model, all SIM cards are online in real-time.
Where can I download technical document and user manual?
Feel free to download from https://ejointech.shop/pages/download or consult customer service for details.
Is the company the patent holder for the SMS gateway devices listed on its website?
Yes, the company is the patent holder for the SMS gateway devices listed on its website.
How can a single SIMBANK work with multiple Gateways?
A single SIMBANK can work with multiple Gateways, with the number of Gateways depending on the model and ports of the SIMBANK.A 128-port SIM pool can work with eight 16-port gateways, four 32-port gateways, two 64-port gateways,or flexibile group of gateways.
What is the ETMS software used for?
The ETMS software is used to centrally manage multiple devices remotely on the Cloud.
What is the Premium EIMS software?
The Premium EIMS software is a paid version that is designed for wholesale and retail SMS purposes, allowing integration with third-party systems or SMS suppliers/vendors.
What's your product warranty?
12 months Warranty for All Product Series