Returns & Warranty

All products come with 12 months limited warranty from received date.

Product functions, ports, parts and firmware are covered by the factory warranty.

Physical damages are not covered by warranty.

Warranty Timeline

12 months Warranty for All Product Series

 

Product Warranty Registration

Phone Number
CN: +86 (755) 8524 5166

Email Address
support@ejointech.com

How do I return an item?

1. Please reach out to Ejointech customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Ejointech support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Ejointech with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

Process:

  • Describe product problems to our support team;
    Preferred to have photos or screenshots;
  • We will check the information, and we may perform remote troubleshooting
  • The defective item’s Mac address and/or visible proof depicting the defect are required
  • We may request related products to be sent into our Hongkong Warehouse for inspection;
  • If product problem is not covered by default warranty service, we will advise customer accordingly.

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 7 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers