Terms and Conditions

Terms and Conditions

Effective Date: [21 Mar,2016]

Welcome to ejointech.shop. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Products and Services

We specialize in the sale of SMS gateway hardware and related communication equipment. Product specifications, features, and availability are listed on each product page and may be updated at any time without prior notice.

We provide technical documentation free of charge to support our customers. These resources are informational only and do not constitute activation or telecommunications services.

2. Pricing and Duties

All prices are listed in USD unless otherwise stated.

DDU (Delivered Duty Unpaid): Buyer is responsible for all import fees. Consult local customs for exact charges or consult customer service for better suggestions.

3. Shipping and Delivery

We ship internationally using trusted logistics partners like DHL.Fedex and UPS. We offer Free shipping for all orders.Delivery times vary based on location and customs clearance procedures. Shipping confirmation and tracking information will be provided upon dispatch. Delays caused by customs or carrier issues are beyond our control.

4. Returns and Refunds

We accept returns only for defective or damaged products upon delivery. Customers must notify us within 7 days of receiving the item. Returned items must be in original condition and packaging.

Please note that software licenses, activation codes, or digital resources are non-refundable once delivered or accessed.

5. Technical Support

We offer lifetime free technical support via email, WhatsApp, or remote access tools. Support is limited to hardware and software purchased directly from ejointech.shop.

6. Usage Responsibility

Buyers are responsible for ensuring legal and ethical use of the equipment in accordance with their local laws.
We are not liable for any misuse of the devices, including the sending of spam or unauthorized communication.

7. Privacy Policy

By using our website, you agree to our collection of basic contact information (email, phone) solely for order fulfillment, customer support, or promotional offers. We will never sell or share your information without consent.

8. Modifications

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

9. Warranty

All hardware products come with a 12-month limited warranty, starting from the date of receiption of goods.
This warranty covers hardware defects under normal usage conditions.
It does not cover:

  • Physical damage or misuse

  • Unauthorized modifications or repairs

Customers must contact our support team with proof of purchase and a description of the issue to initiate a warranty claim.

10. Contact Us

If you have any questions about these terms, please contact us at:
📧 [sales@ejointech.com]
📞 [+86 18680091963]